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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
416 ratings and 201 comments received in the last 90 days.
09 November 2024
Absolutely delighted with the new car and the experience of selecting the car, being given great advice and help. Collecting the car was amazing. A really thorough walk through all the toys and gadgets was super helpful.
08 November 2024
Although there were delivery delays the team kept us updated and did everything to make sure we were kept on the road
07 November 2024
Very professional service provided from my initial visit to the handover with a detailed explanation of the vehicle and its functions/controls
06 November 2024
Great customer service
03 November 2024
The sales advisor, Jake was very knowledgeable and helpful.
03 November 2024
I don't intend on changing my car but offer was too good to refuse
31 October 2024
We had the pleasure of Jack Lewis selling the us the new 1 series. We were extremely pleased with the turn around and service he provided us keeping our preferences a priority in order to provide us with exactly what we were looking for. Thank you
22 October 2024
Communication was always good
16 October 2024
Delivery was faster than originally anticipated.
11 October 2024
Very quick and efficient
11 October 2024
Couldn't fault anything
09 October 2024
The service received through BMW Chelmsford was excellent, very responsive and informative. All the staff we communicated with were very nice, polite and professional.
08 October 2024
Well managed by Paul O'Reilly everything sorted efficiently and on time
08 October 2024
On time; kept informed and all done with a smile. Jack and Tom really outdid themselves as they were fully aware of the problems I had with BMW Stortford.
05 October 2024
The whole process was handled very professionally and I was assisted in arranging the swap over of the number plates etc. The handover / collection of my new vehicle was also fantastic with plenty of time spent by Abbey in showing me the features.
04 October 2024
For me its all about feeling at ease when i walk through the door,i liked the fact nothing was to much trouble and explained to me clearly.I was kept up to date with the delivery details regularly which was a great help.
04 October 2024
The sales guy Jake was knowledgable and helpful at every point.
03 October 2024
Process was easy and well explained
03 October 2024
Perfect - it's my second vehicle with them and the guys are so knowledgeable. The 'non-pushy' approach works best for me.
02 October 2024
very satisfied with the whole sales experience, cheers then Jack Lewis.
02 October 2024
On arrival reception welcomed us and we were immediately attended to by Paul. There are ample refreshments and the customer seating is set amongst the impressive quality car display. We felt relaxed, comfortable and looked after by everyone.
29 September 2024
Professionalism of staff stood out, that's why we keep going back.
27 September 2024
Great all round customer service - very happy with how I was treated at the dealership.
24 September 2024
Paul kept me informed and the process was smooth
18 September 2024
I was always made to feel welcome when visiting. I felt listened to and like I was a priority. The collection of my vehicle was smooth, without delays, and my car had been presented to an exceptionally high standard making it an enjoyable experience.
17 September 2024
Very satisfied with my experience purchasing my new bmw from walking in the show room to driving the car away the experience was faultless best experience I've had buying a new car
13 September 2024
I found the whole experience very easy and I was very satisfied. My car was sourced quickly, delivered and PDI quickly and the handover was smooth
10 September 2024
As previously stated exceptional and personal service from Paul and Tom which made the whole process easy and stress free!
07 September 2024
Jack made the whole experience 5 star.
06 September 2024
Ross, was punctual, polite and knew his product inside out
06 September 2024
Craig Lane was great in helping me with decision making
05 September 2024
We have bought 2 cars with the dealership and Ross. Although the ceramic coat wasn't perfect on our 330e this was resolved in a very timely manner to our satisfaction and the Z4 was perfect without any issues.
05 September 2024
Craig was super helpful
30 August 2024
Not applicable. Purchased over the phone. But great experience
22 August 2024
The whole experience was great, including the after care call
21 August 2024
Finally I met plain speaking people that were straight forward to work with.
20 August 2024
I didn't feel pressured at any point in discussions and after the deal was complete the delivery of the car was seamless , everything I could think of was explained and everything I had no clue about on the controls was shown to me, Jack was superb.
13 November 2024
Very efficient service
12 November 2024
The repair over ran and the reprogramming of the tyre pressure unit wiped my phone connection, deleted all radio channels and some car settings otherwise it was fine
12 November 2024
I was asked around 3 times if I wanted my car to have a complimentary wash and when I picked it up it was not washed at all.
12 November 2024
The turnaround was better than I had expected. Well done !
12 November 2024
The team are always very welcoming in good knowledge.
11 November 2024
Friendly service from all of the team at Group 1 BMW in Chelmsford. Olivia, my service advisor is always happy and helpful and willing to go the extra mile.
11 November 2024
Very satisfied
10 November 2024
Good communication from the dealership
10 November 2024
Excellent comms from start to finish with service and warranty issue resolved in one visit
09 November 2024
Work on my car was carried out very efficiently and staff very helpful. (Paul - sales) extremely helpful. I have purchased a new BMW with his kind assistance.
09 November 2024
As with all my encounters communication was outstanding throughout the process. Beth was my contact on this occasion and she was very friendly professional and well informed. A joy to deal with! I was left with no unanswered questions or concerns.
06 November 2024
Work done on schedule and car washed
05 November 2024
work all done on time
05 November 2024
Kept informed of progress.
05 November 2024
Friendly service
05 November 2024
Great full report including video to show me what work needs to be done to my car and why, even a free car wash was offered!
05 November 2024
All work carried out as detailed
04 November 2024
Wanted new tyres for the rear but none in stock. Maybe I should have ordered them in advance.
02 November 2024
My BMW went in for a recall, Received my car back with a water leak & was told it was a previous problem. After explaining that I never had that before it went in I was told I never checked. Made me so angry & to top it of was quoted £1200 to fix.
01 November 2024
Very satisfied with the service I received.
01 November 2024
I was very satisfied with the level of service from the team member I spoke with. I had been asked if it was ok for BMW to wash my car, so I was mildly disappointed when I took the keys & found my unwashed car
31 October 2024
Would have been more stars but got told the car would be cleaned and it wasn't. That was disappointing.
30 October 2024
Everything spot on.
30 October 2024
Did all the work booked in for and beyond ie health check etc
30 October 2024
everything as discussed
30 October 2024
Just very attentive and responsive
29 October 2024
Good service
29 October 2024
Andy collected my car which had broken down in a petrol station and moved it across the road to the dealership
29 October 2024
Quick and easy
28 October 2024
Again, the customer service was fantastic and couldn't fault it.
28 October 2024
Great service
28 October 2024
Quick. Efficient. Helpful updates.
28 October 2024
The car was poorly washed and it now has swirl marks all over it
28 October 2024
Very welcoming, We always feel satisfied and assured that the car is in safe hands and having it valeted is a great finishing touch .
27 October 2024
It was a perfect transaction
27 October 2024
Staff took time to discuss the work carried out
26 October 2024
Always do what they say they are going to do
26 October 2024
I'm very satisfied
26 October 2024
No problems.
25 October 2024
Easy to book in and you provide good updates during the day of progress or issues found.
23 October 2024
Beth helped with everything that was needed for my situation and my vehicle
23 October 2024
All good
22 October 2024
achieved the objective and identified other potential problems
22 October 2024
Booked for a full service but refused due I'm 2 weeks early than the next service. I was advised that I could do the service prior to the date but refused on the day of dropping the vehicle
22 October 2024
My job was accelerated when they realized I was staying all day.
22 October 2024
Friendly professional service, good communications. No issues.
22 October 2024
I was not informed that my car was ready to collect
22 October 2024
Friendly and helpful informative staff
21 October 2024
Great service
21 October 2024
Staff were very attentive and helpful
21 October 2024
Receptionist was polite and helpful
21 October 2024
I have had BMW cars for over25 years and was very disappointed for the first time to be told you no longer provide the collect and return service. Consequently I had to sit and wait for my car to be serviced- most inconvenient
20 October 2024
It was ok
19 October 2024
Vehicle was booked in for a routine oil, micro filter and map update. The last service due under a pre purchased BMW Service Plan. Work carried out efficiently while I waited. Vehicle valeted after service. Booked in online.
18 October 2024
Waited while car serviced & had MOT. Failed MOT due to bent control rod for headlamp levelling device, but staff found one in stock & fitted as soon as a ramp became free, negating need for return visit. Olivia kept me fully informed of progress
18 October 2024
Great service
17 October 2024
Very professional and excellent service
16 October 2024
Professional and organised staff interaction at the showroom
16 October 2024
So easy to book . Drop off and pick up the car
16 October 2024
All good.
15 October 2024
Check in and out was easy and I got a call when the car was ready. It came back lovely and clean and I liked the video sent to me.
15 October 2024
Service agent was very polite and professional and had good knowledge of the issues I had with my car and future issues that may arise.
15 October 2024
Car was handed back with additional dashboard warning. Service representative did not even mention this and I felt this was inappropriate. Then they had told me that they need further time to investigate and the car had to be kept in for 2 more days.
14 October 2024
Car fixed and not as expensive as I thought
14 October 2024
See above!
13 October 2024
Very efficient and professional service
13 October 2024
After paying such a premium for a service you atleast would accept a top notch job, but NO. The car was not even cleaned on the inside just has a quick vaccum and thats it. Come on BMW there are brands that offer x10 better service for a fraction.
12 October 2024
Again I would single out mrs livvy butler for going over and beyond by both collecting and delivering back to me my 840d coupe . Her knowledge of cars has helped me choose my last 3 BMWs great employee
12 October 2024
Very smooth process and informed of each stage.
11 October 2024
Information given about car condition
10 October 2024
Very satisfied with the service
09 October 2024
Excellent service throughout
09 October 2024
I was told my tire tread was 4,3,2 at the time of MOT a few weeks ago which is why I deiced to change tires . To my surprise the health check at this time revealed tire depth of 4,4.5 and 4 . I haven't got a explanation for this yet
08 October 2024
I booked my last service at Inchcape Chelmsford because it is bery close to my workplace. I was not disappointed at all, the staff very extremely friendly and the service was done very swiftly. I'll be booking everything else at Chelmsford from now.
07 October 2024
Was very well looked after and the customer service was very good
07 October 2024
i had 2 issues with a new car -both were resolved
06 October 2024
A first class service which is always accompanied with a detailed video.
05 October 2024
Good friendly service. Particularly like the video made by the mechanic of the state of my car.
04 October 2024
From arrival to end all went smooth and ready very promptly
04 October 2024
The whole process from booking to collecting after the work was complete was easy and seamless. All of the team were very friendly and knowledgeable. The business manager Andrew was also extremely helpful during my visit. A true credit to your team!
02 October 2024
EGR recall was dealt with quickly and efficiently.
01 October 2024
Very professional
30 September 2024
Got my name wrong
30 September 2024
Great smooth check-in and check-out, car also cleaned for free. Team were about to arrange a hire car for the day despite the original booking accidently not including this.
30 September 2024
Excellent service
29 September 2024
Would have 5 however I asked bmw to look at a mark on my bonnet with a view to potential repair. This was discussed when I dropped the car off for its recent service/mot but no one has come back to me with a quote.
28 September 2024
Promised calls that I never received and confusion over issue with the car
28 September 2024
Good Service
28 September 2024
smooth service from start to finish
28 September 2024
Excellent attentive service from Shaun on the service desk
27 September 2024
5 star service.
27 September 2024
Car was ready and cleaned for collection and the report was easy to understand. The video of the car is useful to see what is checked, but audio could have been a bit better.
26 September 2024
Always so helpful and supportive. The team ensure they do all they can to get your car back to you when specified and go over and above with faults and defects. Amazing team.
24 September 2024
Great communication and customer service
23 September 2024
Beth was great, very helpful.
23 September 2024
Very helpful
23 September 2024
Excellent service for the works carried out
22 September 2024
Checked everything I asked and provided feedback
22 September 2024
Very helpful, efficient and made the whole process go very smoothly
22 September 2024
Took car in early helpful staff car came out looking lovely and shiny
22 September 2024
I am completely satisfied with my service experience as I was in for a major service and my car was taken care of very nicely and felt brand new when I collected it . I will definitely be taking my car for a service at this branch again .
21 September 2024
same as above
20 September 2024
Support on recall guidance was poor. Didn't want to know until recovery Via BMW UK stepped in
19 September 2024
Had no problem and was updated constantly
18 September 2024
Completely hassle free service experience
17 September 2024
As always they are friendly and efficient.
17 September 2024
The staff provided a great customer service experience.
16 September 2024
Problem solved
15 September 2024
Clear estimates given and video health check gave me peace of mind.
15 September 2024
Problem solved
15 September 2024
I visited on two days with two sepearte cars, one the health check video was provided on the other is was not, why? Card machine, coffee machine things were broken
14 September 2024
First class
14 September 2024
Very good communication and able to accommodate different pick up and drop off times around my schedule.
14 September 2024
Great service, car was ready on time and cleaned.
14 September 2024
Everything went to plan and kept well informed
13 September 2024
Good communication an very pleasant and personable staff.
11 September 2024
As above , the female member of staff was super friendly, explained everything, knowledgable , could answer all my questions , Explained briefly the basics to the courtesy car etc just an all round good customer service
11 September 2024
Car was cleaned very well, loan car was lovely, work was completed very quickly!!
10 September 2024
Speed, ease and convenience
10 September 2024
Information throughout and thorough service
09 September 2024
We have other issues with the car, that still need to be looked at
09 September 2024
Reception worth a mention: very helpful
09 September 2024
I dropped my car in at 7.50 am Was told my car was being worked on at 4pm i was sent my vhc @5.03 and my car failed its mot as i came to collect my car
09 September 2024
I am not happy about the billing as BMW App had shown £397.96 but charged me more than £550. I had a call on Monday 2nd September and have discussed on the same topic but no response yet. Also service history has update of only Brake pad and not ab
08 September 2024
Chelmsford Inchape contacted me as soon as my vehicle arrived from the BMW service recovery team and resolved the issue the same day. 1st class service.
07 September 2024
I feel that Shane was very understanding and helpful too
07 September 2024
Helpful, friendly
06 September 2024
loved the courtesy car
04 September 2024
Everything was great but I've noticed a stain on the front passenger seat that wasn't there prior to dropping the vehicle off.
04 September 2024
Was upset as booking seemed to have disappeared off the system when I arrived, but luckily the service department was able to sort it.
04 September 2024
Very helpful staff
03 September 2024
The people I dealt with, Sean and Natasha, both really helpful and friendly.
03 September 2024
The service I receive from Phil Masek is amazing. He's a true ambassador for your business and brand.
03 September 2024
Chap on service desk was very helpful, prompt and friendly. The video that showed the condition of the car was useful, although I found it difficult to hear the chap in the video as he spoke too quickly, so was difficult to fully understand.
02 September 2024
Great team and great service. Always return back here as they are reliable and efficient
02 September 2024
Resolved all issues first time
01 September 2024
Service and friendly staff
01 September 2024
Danielle is fantastic and delivered perfect customer service. From initial booking to car collection.
01 September 2024
I was very happy with experience and staff were great.
31 August 2024
Again, car fixed and problem resolved, just let down by the communication
30 August 2024
Nice meet and greet. Courtesy calls before and after servicing.
30 August 2024
Perfect, worry free & hassle free which is the norm that I've come to expect here.
29 August 2024
No problems
29 August 2024
They literally are faultless.
29 August 2024
All work completed as requested & expected
29 August 2024
Good service
29 August 2024
Had a great service by the team.
29 August 2024
5* for BMW Inchcape Chelmsford & for my technician Brendan Wheatley. Very thorough and professional, kept me updated the whole time and I know he is very particular in his work, would definitely want Brendan to do all of my future services!
29 August 2024
The lady (Danielle I believe) was very helpful and answered all of my questions
28 August 2024
Work completed to a tight deadline
28 August 2024
Been using them for years and never had any problems
28 August 2024
All good
28 August 2024
Prompt service. Kept informed of progress from diagnosis to collection of car.
27 August 2024
From start to finish very simple
26 August 2024
A fantastic experience all round - I will be updating my vehicle in the near future, partly owing to the excellent client after sales service.
25 August 2024
They kept me informed throughout
24 August 2024
Prompt and polite
24 August 2024
Everything that I wanted was carried out. Had to bring the car back due to a faulty part that was fitted but was seen to as soon as possible.
23 August 2024
AK IS A LEGEND
22 August 2024
Took longer than I expected to get a problem solved but got there in the end - have other cars do not really a problem
21 August 2024
Very happy Indeed. Very good service. Very helpful staff
21 August 2024
Great customer service and was happy to drop of my car when finish
20 August 2024
Had been given a worst case quote and a not so worst case so although expensive was happy it wasn't the worst case quote
09 November 2024
Very friendly and attentive. Couldn't do enough for me.